2. We Gather Information to Quote
Once we have received your drawings we will make contact with you to try and get a full understanding of your project and requirements. We will want to understand the nature of the development, the type of windows and doors you need and whether you want us to provide additional services such as a survey, installation and lifting equipment. All of this can be included and our sales team can guide you through this. In many cases design changes occur along the way and several quotes are needed before everything is ready to go. We don't do telesales. We won’t chase you for an order every day. But we will always be available to assist you when you need us.
3. Your make a decision - the order process
When you reach the point that you are happy with your quote we will raise a 10% invoice. This starts the process of getting your order ready for final production.
If we are installing for you and a survey is required we will send you a pre-survey information request at this point. We need all of this information sent back to us within the timescale guide so that we can carry out an accurate and detailed survey.
Finalising the specification
This is a detailed process that may include producing and supplying technical drawings related to the installation of your products. It includes confirming final sizes, colours, handle choices and so on - in fact all details for production, as nothing can be made until this is all agreed. We will guide you through this process. Typically it can take a week or two to complete.
Once everything is confirmed we will issue sign-off paperwork for you to approve. This specifies exactly what we will be making so it is really important you read through the schedule in fine detail. We will also issue an invoice in preparation for manufacturing. Once the schedule is approved it will go into production. This happens immediately and no changes can be made after this point.
4. PROGRESS CHECK
Whilst your windows and doors are being made we will check with you that your project is on track on site. If everything is going ahead as planned then we will make preparations for delivery to site. We will issue a shipping invoice and give you a delivery date.
5. INSTALLATION AND SIGN-OFF
If we are installing for you, then a few weeks beforehand we will send out a pre-installation checklist. This should be completed by you and sent back promptly. Once approved we are ready to make final arrangements for the installation team to carry out the fitting.
This is one of the most critical stages of the whole journey. We are delivering high quality timber products to site and this needs to be carried out as safely as possible and without damage being caused. On completion of this phase we will ask you to check everything and sign-off the installation.
6. CUSTOMER CARE
Now that your project is nearly complete the customer care team will take care of any final details. Certificates or ongoing works will now be handled by them and they will keep you updated throughout this process. Any problems you experience during the warranty period will also be dealt with by them.