CUSTOMER SERVICE - A VITAL COMPONENT
We are committed to delivering excellent customer service throughout our business, and at every stage of each of our projects.
Our dedicated Customer Service Team starts to build relationships with our clients from the point of order and maintains contact throughout the project. We appreciate that construction projects can be stressful and we pride ourselves on being empathetic to any concerns that our clients may have.
Our teams often go above and beyond, utilising their own construction experience and wider knowledge to assist our clients on more than just their windows and doors.
We believe that consistent communication, efficient response times, empathy and transparency are key to ensuring our clients have a positive experience. While errors and problems can occur, in these situations we work to provide a resolution as quickly as possible. In instances where we cannot deliver an immediate solution, we ensure that our team are accessible, provide updates and limit uncertainty in waiting.
We invite feedback from all of our clients, and we listen. It is a driving force for our business along with our desire for continuous improvement. We work hard to recognise lessons learned, and utilise these experiences to ensure that our clients receive excellent customer service from our teams at every stage of their project.